What Responsible Gaming Means at okbaju
okbaju gives players in Bangladesh access to slots, fishing games, card tables and cricket betting. With that access comes a commitment: gambling is a form of entertainment, not a way to solve financial problems or earn a regular income. Responsible gaming means keeping it that way.
Every account on okbaju comes with built-in tools that let you control how much you deposit, how long you play and how often you log in. You do not need to contact support to use most of these tools — they are available directly from your account settings.
Minimum Age Policy
okbaju only accepts players who are 18 years of age or older. Age is verified during the KYC process before your first withdrawal. If we have reason to believe an account holder is under 18, the account will be suspended immediately and any funds returned to the original payment method.
Accepted identity documents for age verification include:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 6 hours once documents are submitted. We recommend completing verification early so your first withdrawal is not delayed.
Warning Signs to Watch For
Problem gambling can develop gradually. Here are signs that gambling may be affecting you or someone you know:
- Spending more than you planned, or chasing losses to "break even"
- Gambling with money set aside for rent, food or family expenses
- Feeling anxious or irritable when not playing
- Lying to family members about how much time or money you spend
- Borrowing money or selling belongings to fund gambling
- Missing work, study or social events because of gambling
- Feeling that gambling is the only way to relax
If two or more of these apply to you, consider using the tools below or speaking to a support service.
Chasing losses is the most common risk factor. Every game round is independent — previous results do not affect the next one. If you find yourself thinking "one more spin to win it back," stop and take a break.
Limit and Control Tools
The following tools are available on okbaju. All changes to tighter limits take effect immediately. Requests to increase a limit or lift a suspension require a 72-hour cooling-off period before they become active.
Deposit Limits
Set a maximum amount you can deposit in a single day, week or month. The minimum deposit at okbaju is ৳200. You can set your own daily limit below the platform maximum. Changes that lower your limit apply immediately; raising a limit takes 72 hours.
Session Time Reminders
Set a reminder to appear after a chosen play duration — 30 minutes, 1 hour or 2 hours. The reminder does not close your session automatically; it prompts you to decide whether to continue.
Loss Limits
Cap total losses over a rolling 24-hour, 7-day or 30-day period. When you reach the cap, your session ends automatically for that period.
Reality Check
An on-screen notification at your chosen interval showing total time played and net result for the current session. Useful when you are playing during a commute or cricket match and lose track of time.
Cooling-Off Period
Take a short break from gambling for 24 hours, 7 days or 30 days. During a cooling-off period, you cannot log in or place bets. Promotional emails are paused. The period cannot be cancelled once started.
Self-Exclusion
Self-exclusion is a longer, more serious step than a cooling-off period. You choose a minimum duration of 6 months, and the account is closed for that full term with no option to reopen it early.
During self-exclusion:
- Your account is locked and login is blocked
- All marketing and promotional communications stop immediately
- Any verified balance will be returned to your registered bKash, Nagad, Rocket or Upay account
- After the exclusion period ends, you must actively contact support to reopen the account — it does not reopen automatically
To request self-exclusion, contact okbaju 24/7 Live Chat or submit a request through your account settings. The lock takes effect within one hour of the request being confirmed.
Deposit and Session Limits at a Glance
| Limit Type | Available Periods | Takes Effect | How to Set |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (lower) / 72 hrs (higher) | Account Settings |
| Loss Limit | Daily / Weekly / Monthly | Immediately (lower) / 72 hrs (higher) | Account Settings |
| Session Reminder | 30 min / 1 hr / 2 hr | Next session | Account Settings |
| Cooling-Off | 24 hrs / 7 days / 30 days | Immediately | Account Settings or Live Chat |
| Self-Exclusion | 6 months minimum | Within 1 hour | Live Chat only |
How to Request a Limit
Most limits can be set without contacting support. Follow these steps:
- 1 Log in to your okbaju account Use your registered mobile number and password from the login page.
- 2 Open Account Settings Tap the profile icon in the top-right corner and select "Responsible Gaming" from the menu.
- 3 Choose the limit type Select Deposit Limit, Loss Limit, Session Reminder, or Cooling-Off from the available options.
- 4 Enter the amount or duration and confirm Lower limits apply instantly. Higher limits or cooling-off requests require confirmation via SMS OTP.
- 5 Contact Live Chat for self-exclusion Self-exclusion is handled by the support team, available around the clock, to ensure the request is processed correctly.
Protecting Minors
If you share a device with family members under 18, we recommend using parental control software to restrict access to gambling sites. okbaju cannot block access at the network level, so device-level controls are the most reliable method.
You are also responsible for keeping your okbaju login credentials private. Do not share your password with anyone, including family members who might use your account without your knowledge. If you suspect your account has been accessed by someone underage, contact Live Chat immediately to freeze the account.
Support and Help Lines
If you feel you need to speak to someone outside of okbaju, the following services can help:
- okbaju 24/7 Live Chat — Available from the bottom-right icon on any page. Use this to set limits, request cooling-off or start self-exclusion.
- Kaan Pete Roi (Bangladesh) — Mental health support helpline for Bangladeshi residents. Available daily, Bengali and English.
- Gamblers Anonymous — International support community with online meetings. Website: gamblersanonymous.org
- GamCare — Free counselling and support for people affected by problem gambling. Website: gamcare.org.uk
Your privacy is protected. Any responsible gaming request you make through your account settings or via Live Chat is treated as confidential. It will not affect your ability to withdraw verified funds.
Common Questions
1. Can I undo a deposit limit once it is set?
You can increase a deposit limit, but the change does not take effect for 72 hours. This cooling-off window is intentional — it gives you time to reconsider. Lowering a limit takes effect immediately with no waiting period.
2. What happens to my balance if I self-exclude?
Any verified balance in your okbaju account at the time of self-exclusion will be returned to your registered payment method — bKash, Nagad, Rocket or Upay. Withdrawals processed after self-exclusion typically arrive within 11 minutes, the same as a standard withdrawal.
3. Does okbaju share my responsible gaming data with third parties?
No. Responsible gaming requests and limit settings are stored securely within your account record. They are not shared with advertisers, game providers or other third parties. See the Privacy Policy for full details on data handling.
4. How long does KYC verification take before I can withdraw?
KYC review takes up to 6 hours after you submit your National ID Card, Passport or Driving Licence. Once verified, withdrawals process in approximately 11 minutes to your mobile wallet. KYC must be completed before your first withdrawal.
5. Can I still receive my bonus if I set a deposit limit below the bonus threshold?
The welcome bonus applies to your first deposit. If you set a deposit limit lower than the bonus-qualifying amount, the bonus will be calculated based on whatever you deposit within your limit. Setting a responsible limit always takes priority — bonuses adjust to it, not the other way around.
6. I want to take a break but not permanently close my account. What should I do?
Use the Cooling-Off Period tool. You can choose 24 hours, 7 days or 30 days. During that time, your account is locked for play but not closed. At the end of the period, you can log in again without contacting support. If you need longer than 30 days, consider a 6-month self-exclusion instead.